Refund Policy

At Mahaleap, we strive to ensure your complete satisfaction with your purchase. If you are not entirely happy with your order, we’re here to help!

1. Returns
You have [30 days] from the date of delivery to initiate a return. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In its original packaging.

2. Non-Returnable Items
Certain items cannot be returned, including:

  • Customized or personalized products.
  • Gift cards.
  • Sale items (unless specified).

3. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [insert number of days, e.g., 5-10 business days].

4. Exchanges
If you need to exchange an item for a different size or color, please contact us directly at [insert email address]. Exchanges are subject to availability.

5. Shipping Costs

  • Return Shipping: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

6. How to Return an Item
To initiate a return, please follow these steps:

  1. Contact our customer service team at [insert email address] to request a return authorization.
  2. Pack your item securely in the original packaging.
  3. Include a copy of your receipt or proof of purchase.
  4. Ship the item to the address provided by our customer service team.

7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [insert email address] with photos and details. We will provide instructions for a return or replacement at no cost to you.

8. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

9. Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at:
Email: [insert email address]
Phone: [insert phone number]
Address: [insert physical address, if applicable]

Thank you for shopping at Mahaleap! Your satisfaction is our top priority.